Expect Us to:

1. ​​Collect billing documents personally, or via fax, whatever is convenient for you. ​
2. ​Enter patient information in our system, code diagnosis and complete claims.
3. ​Submit all claims electronically when possible, and by mail or fax when electronic submission is not an option.
4. ​Receive Electronic Remittance Advice (ERA) and Explanation of Benefits (EOB) and apply to claims.
5. ​​Submit claims to secondary insurance carriers, if any
6. ​Follow up with insurance carriers if claims are not responded to in 30 days; follow up on denied claims.
7. ​Bill  patients for co-insurance and deductible. Process patients' credit card payments, and posting patient payments. If a payment is not  made after sending three consecutive statements, we refer to you for decisions regarding sending account to collection.  We do not provide collection service; we would rather leave that to  professionals of your choice.
8. ​Provide  you with Accounts Receivable and Analysis reports of the practice every month.