Expect Us to:
- Collect billing documents personally, or via fax, whatever is convenient for you.
- Enter patient information in our system, code diagnosis and complete claims.
- Submit all claims electronically when possible, and by mail or fax when electronic submission is not an option.
- Receive Electronic Remittance Advice (ERA) and Explanation of Benefits (EOB) and apply to claims.
- Submit claims to secondary insurance carriers, if any
- Follow up with insurance carriers if claims are not responded to in 30 days; follow up on denied claims.
- Bill patients for co-insurance and deductible. Process patients' credit card payments, and posting patient payments. If a payment is not made after sending three consecutive statements, we refer to you for decisions regarding sending account to collection. We do not provide collection service; we would rather leave that to professionals of your choice.
- Provide you with Accounts Receivable and Analysis reports of the practice every month.